At LINKERS LTD, we are committed to delivering your orders efficiently and securely. This Shipping Policy outlines how we process, dispatch, and deliver orders placed through our website. Please read this policy carefully before placing an order.
1. Order Processing
Once your order has been successfully placed and payment has been received, we will begin processing it as quickly as possible.
- Orders are processed during normal business hours, Monday to Friday, excluding public holidays.
- Orders placed on weekends or public holidays will be processed on the next working day.
- Processing times may vary during busy periods, promotional events, or due to stock availability.
Once your order has been dispatched, you will receive confirmation via email where applicable.
2. Delivery Areas
We currently deliver throughout the United Kingdom.
For deliveries outside the UK, please contact our customer service team before placing your order to discuss availability, shipping options, and applicable charges.
3. Shipping Charges
Shipping charges are calculated based on factors including:
- Delivery location
- Order size and weight
- Shipping method selected
- Number of items ordered
The applicable delivery charge will be displayed during the checkout process before payment is completed.
From time to time, we may offer free delivery promotions, which will be subject to specific terms and conditions.
4. Estimated Delivery Times
Estimated delivery times begin once your order has been dispatched.
Typical delivery times are:
- Standard UK Delivery: 2–5 working days
- Large or pallet deliveries: Delivery times may vary depending on the destination and courier.
Please note that delivery times are estimates only and are not guaranteed.
5. Delivery Delays
While we make every effort to ensure timely delivery, delays may occur due to circumstances beyond our reasonable control, including:
- Severe weather conditions
- Courier network delays
- Public holidays
- Industrial action
- Customs or regulatory inspections (where applicable)
- High seasonal demand
- Incorrect delivery information provided by the customer
LINKERS LTD shall not be liable for losses resulting from such delays.
6. Order Tracking
Where available, tracking information will be provided after your order has been dispatched.
Customers may use the tracking details supplied by the courier to monitor the progress of their delivery.
7. Delivery Requirements
Customers are responsible for ensuring that:
- The delivery address provided is accurate and complete.
- Someone is available to receive the delivery where required.
- Suitable access is available for larger deliveries.
If delivery cannot be completed due to incorrect information or failed delivery attempts, additional delivery charges may apply.
8. Inspection of Goods
We recommend that customers inspect all goods immediately upon delivery.
If you discover:
- Missing items
- Damaged products
- Incorrect products
- Packaging damage
please notify us within 48 hours of receiving your order.
Photographic evidence may be requested to assist with the investigation and resolution of your claim.
9. Risk and Ownership
Risk in the goods passes to the customer upon successful delivery to the specified delivery address.
Ownership of the goods remains with LINKERS LTD until full payment has been received.
10. Failed Deliveries
If a delivery cannot be completed because:
- No one is available to receive the goods,
- The delivery address is incorrect,
- Access to the property is unavailable, or
- The goods are refused without prior agreement,
the order may be returned to our warehouse.
Any additional delivery or re-delivery costs may be charged to the customer.
11. Damaged or Lost Deliveries
If your order arrives damaged or appears to be lost in transit, please contact us as soon as possible.
We will work with the courier to investigate the issue and, where appropriate, arrange:
- A replacement,
- A refund, or
- Another suitable resolution,
subject to our Returns & Refunds Policy.
12. Multiple Shipments
Where an order contains multiple products, we may dispatch items separately depending on stock availability or warehouse location.
Customers will not be charged additional shipping costs for split shipments unless agreed in advance.
13. Wholesale Deliveries
Large wholesale orders may require:
- Specialist courier services,
- Pallet delivery,
- Scheduled delivery appointments, or
- Additional handling arrangements.
Our team will contact customers if special delivery arrangements are required.
14. Force Majeure
LINKERS LTD shall not be responsible for delays or failure to deliver caused by events beyond our reasonable control, including but not limited to:
- Natural disasters
- Floods or fires
- Government restrictions
- Transport disruptions
- Industrial disputes
- Pandemic-related events
- Internet or communication failures
15. Changes to This Shipping Policy
We reserve the right to amend this Shipping Policy at any time without prior notice.
Any updates will be published on this page with a revised Effective Date.
16. Contact Us
If you have any questions regarding our Shipping Policy or your delivery, please contact us:
LINKERS LTD
Flat 2, Imran Court
Elston Road
Aldershot
Hampshire
GU12 4EH
United Kingdom
Email: info@linkersuk.com
Phone: +44 7757 186629
Our customer support team will be happy to assist you with any shipping or delivery enquiries during normal business hours.
