At LINKERS LTD, customer satisfaction is important to us. We aim to supply quality products and provide excellent customer service. If you are not completely satisfied with your purchase, this Returns & Refunds Policy explains the conditions under which products may be returned and refunds may be issued.
By placing an order through our website, you agree to the terms of this policy.
1. Eligibility for Returns
You may request to return eligible products if:
- The item is damaged during delivery.
- You receive an incorrect item.
- The product is faulty or defective.
- The item arrives with missing components.
- The return request meets the conditions outlined in this policy.
To qualify for a return, products should:
- Be unused and in their original condition.
- Be returned with the original packaging where reasonably possible.
- Include all accessories, manuals, and supplied components.
- Be accompanied by proof of purchase or order confirmation.
2. Return Request Period
To help us resolve issues quickly, please notify us:
- Within 48 hours of delivery for damaged, faulty, missing, or incorrect items.
- Within 14 days of delivery if you wish to request a return for another eligible reason, subject to our approval.
Requests received outside these timeframes may not be accepted unless required by applicable law.
3. Non-Returnable Items
Unless faulty or supplied in error, we generally cannot accept returns for:
- Products that have been used, assembled, or installed.
- Items damaged after delivery due to misuse, neglect, or improper handling.
- Products returned without prior authorisation where authorisation is required.
- Items with missing parts, accessories, or original packaging caused by the customer.
- Clearance, end-of-line, or specially ordered products where stated at the time of purchase.
- Perishable or hygiene-sensitive goods once opened (if applicable).
Your statutory rights are not affected.
4. How to Request a Return
To request a return, please contact our customer support team with:
- Your order number.
- Your full name and contact details.
- A description of the issue.
- Photographs showing the product and any damage, where applicable.
Our team will review your request and provide instructions for returning the item if your request is approved.
Please do not return products without receiving return instructions, as this may delay the processing of your request.
5. Return Shipping
Where the return is due to:
- A faulty product,
- A damaged delivery,
- An incorrect item supplied by LINKERS LTD,
we may arrange collection or reimburse reasonable return shipping costs, subject to approval.
If the return is requested for any other approved reason, the customer may be responsible for the return shipping costs unless otherwise agreed.
Customers are advised to use a tracked delivery service when returning goods, as LINKERS LTD cannot accept responsibility for items lost in transit during return shipping.
6. Inspection of Returned Goods
Once returned goods are received, they will be inspected to verify their condition and eligibility for a refund, replacement, or exchange.
Inspection may include checking:
- Product condition.
- Packaging.
- Accessories and included parts.
- Signs of use or damage.
- The reported fault or issue.
We will notify you of the outcome once the inspection has been completed.
7. Refunds
If your return is approved, refunds will be processed using the original payment method wherever possible.
Approved refunds are typically processed within 5–10 working days after the returned goods have been inspected, although processing times may vary depending on your payment provider.
Refunds will normally include the purchase price of the returned product. Original delivery charges may only be refunded where required by law or where the return is due to our error.
8. Replacements and Exchanges
Where appropriate and subject to stock availability, we may offer:
- A replacement product.
- An exchange for the same item.
- An alternative product of equivalent value.
- A full or partial refund.
The most suitable resolution will depend on the nature of the issue and product availability.
9. Damaged or Incorrect Deliveries
If your order arrives damaged or you receive the wrong product, please:
- Retain all original packaging where possible.
- Take clear photographs of the product and packaging.
- Contact us within 48 hours of delivery.
We will investigate the issue promptly and work to provide an appropriate resolution.
10. Cancelled Orders
Orders may be cancelled before dispatch by contacting our customer service team as soon as possible.
If your order has already been dispatched, it may be treated as a return in accordance with this policy.
Any refund issued for cancelled orders will be processed using the original payment method.
11. Wholesale Orders
As LINKERS LTD primarily supplies wholesale and trade customers, certain bulk or business orders may be subject to separate return arrangements agreed at the time of purchase.
Trade customers should contact our sales team regarding any return requests relating to wholesale orders.
12. Limitation of Liability
Nothing in this policy limits or excludes any rights that customers have under applicable consumer protection laws.
LINKERS LTD’s liability in relation to returned goods shall, to the fullest extent permitted by law, be limited to the value of the products purchased.
13. Changes to This Policy
We reserve the right to amend or update this Returns & Refunds Policy at any time.
Any changes will become effective immediately upon publication on our website together with an updated Effective Date.
14. Contact Us
If you have any questions regarding this Returns & Refunds Policy or wish to request a return, please contact us:
LINKERS LTD
Flat 2, Imran Court
Elston Road
Aldershot
Hampshire
GU12 4EH
United Kingdom
Email: info@linkersuk.com
Our customer support team will be happy to assist you with any questions regarding returns, replacements, exchanges, or refunds during normal business hours.
